Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which Orinexis ("we," "our," or "us") provides refunds for paid services, products, or educational materials offered through our website https://orinexis.site (the "Site"). We are committed to customer satisfaction while maintaining fair and transparent refund practices.

By purchasing any product or service from Orinexis, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Scope of Refund Policy

This Refund Policy applies to the following categories of purchases:

• Premium educational courses and materials
• Subscription services for exclusive content
• Digital products including e-books, reports, and research papers
• Consulting or advisory services (if offered)
• Event registrations or webinar access fees
• Any other paid products or services offered through the Site

3. General Refund Principles

Our refund approach is guided by the following principles:

• Fairness: We strive to balance customer satisfaction with reasonable business practices
• Transparency: All refund terms are clearly communicated before purchase
• Timeliness: Refund requests are processed promptly within stated timeframes
• Case-by-Case Evaluation: Exceptional circumstances are reviewed individually
• Good Faith: We expect customers to act in good faith when requesting refunds

4. Digital Products and Educational Materials

4.1 Standard Refund Period

For digital products such as e-books, courses, reports, and downloadable materials:

• Refund Window: 14 days from the date of purchase
• Condition: Minimal usage or access of the content (less than 25% completion for courses)
• Method: Refund to original payment method
• Processing Time: 5-10 business days after approval

4.2 Non-Refundable Digital Products

The following digital products are generally non-refundable after download or access:

• Products marked explicitly as "non-refundable" at the time of purchase
• Products accessed or consumed beyond 25% of total content
• Bundled products where individual components have been fully accessed
• Products purchased during promotional sales or at discounted rates (unless legally required)
• Custom or personalized digital materials created specifically for you

4.3 Defective Digital Products

If a digital product is defective, corrupted, or does not function as described:

• Contact us immediately with details of the issue
• We will attempt to resolve technical problems within 48 hours
• If the issue cannot be resolved, a full refund will be provided
• Alternative formats or replacements may be offered

5. Subscription Services

5.1 Monthly Subscriptions

For monthly recurring subscription services:

• Trial Period: If offered, cancellations during the trial period result in no charges
• First Month: Refund available within 7 days of initial subscription activation
• Subsequent Months: No refunds for partial months; service continues until end of current billing cycle
• Cancellation: Can be done at any time; access continues until end of paid period

5.2 Annual Subscriptions

For annual or multi-month subscription services:

• Refund Window: 30 days from initial purchase date
• Pro-Rated Refunds: After 30 days, pro-rated refunds may be considered on a case-by-case basis
• Calculation: Pro-rated refunds calculated based on unused months, minus a 20% administrative fee
• Minimum Period: At least one full month of service must be retained

5.3 Subscription Cancellation Process

Step	Action	Timeframe
1	Submit cancellation request via account settings or email	Anytime before next billing cycle
2	Receive confirmation of cancellation	Within 24 hours
3	Access continues until end of paid period	Until end of billing cycle
4	Refund processed (if applicable)	5-10 business days

6. Consulting and Advisory Services

6.1 Service Deposits

For consulting or advisory services requiring advance payment:

• Before Service Delivery: Full refund if cancelled at least 48 hours before scheduled service
• 24-48 Hours Before: 50% refund of service fee
• Less Than 24 Hours: No refund due to scheduling and preparation costs
• After Service Begins: No refunds for partially delivered services

6.2 Service Packages

For multi-session service packages:

• Refunds calculated based on unused sessions
• A 20% administrative fee applies to package refunds
• Must request refund before 50% of package sessions are completed
• Individual session rates apply if less than minimum package quantity

7. Event Registration and Webinars

7.1 Live Event Registrations

For paid webinars, workshops, or live events:

• More Than 7 Days Before Event: Full refund minus processing fees
• 3-7 Days Before Event: 50% refund
• Less Than 3 Days Before: No refund; transfer to future event may be offered
• After Event Starts: No refunds under any circumstances

7.2 Recorded Event Access

For access to recorded events or webinars:

• Refund available within 7 days if less than 15 minutes of content viewed
• No refunds after significant content consumption
• Technical issues will be resolved or refunded

8. Refund Request Process

8.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Email or call using the contact information provided below
2. Provide Information: Include order number, purchase date, and reason for refund
3. Explain Circumstances: Briefly describe why you're requesting a refund
4. Await Response: We will respond within 2 business days
5. Receive Decision: Approval or denial with explanation
6. Refund Processing: If approved, refund processed within stated timeframe

8.2 Required Information

When submitting a refund request, please provide:

• Full name and email address used for purchase
• Order number or transaction ID
• Date of purchase
• Product or service name
• Detailed reason for refund request
• Any supporting documentation (for defective products or service issues)

8.3 Refund Evaluation Criteria

Refund requests are evaluated based on:

• Compliance with stated refund timeframes
• Extent of product or service usage
• Nature of the complaint or issue
• Evidence of good faith in the request
• Previous refund history with Orinexis
• Circumstances beyond customer's control

9. Processing and Timelines

9.1 Approval Timeline

Refund requests are reviewed and decided upon according to the following timeline:

• Initial Response: Within 2 business days of receiving request
• Decision: Within 5 business days of initial response
• Processing: 5-10 business days after approval
• Bank Posting: Additional 3-5 business days depending on financial institution

9.2 Refund Methods

Refunds are issued through the following methods:

• Original Payment Method: Preferred method for most refunds
• Credit/Debit Card: Refund to the card used for original purchase
• PayPal or Payment Processor: Refund to the account used
• Alternative Methods: Available only if original method is no longer valid

9.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Pro-rated refunds for subscription services
• Package services with some sessions completed
• Products with defects that don't render them completely unusable
• Late cancellations within grace period
• Exceptional circumstances evaluated on individual merit

10. Non-Refundable Items and Services

The following are explicitly non-refundable:

• Free products or services (no purchase price to refund)
• Gift cards or promotional credits
• Products or services fully consumed or utilized
• Third-party products or services purchased through external links
• Items marked as "final sale" or "non-refundable" at time of purchase
• Services rendered in full as described
• Administrative fees and processing charges
• Printed or shipped materials that have been delivered

11. Exceptions and Special Circumstances

11.1 Extenuating Circumstances

We may consider refunds outside standard policies for:

• Serious illness or medical emergencies (documentation required)
• Death of purchaser or immediate family member
• Natural disasters or force majeure events
• Significant life changes affecting ability to use services
• Technical failures on our part that prevent product/service delivery

11.2 Discretionary Refunds

Orinexis reserves the right to issue discretionary refunds even outside stated policy terms. These are evaluated individually and do not establish precedent for future requests.

12. Dispute Resolution

If you disagree with a refund decision:

1. Request Reconsideration: Provide additional information or clarification
2. Escalation: Request review by senior management
3. Final Decision: Management decision is final
4. Legal Options: You may pursue legal remedies if dissatisfied, subject to Terms & Conditions

13. Fraudulent Refund Requests

We take fraudulent refund requests seriously. Actions considered fraudulent include:

• Requesting refunds after fully consuming digital products
• Making false claims about product defects or service quality
• Initiating chargebacks without contacting us first
• Repeated refund requests indicating abuse of policy
• Sharing refunded products with others

Fraudulent activity may result in:

• Denial of current and future refund requests
• Termination of account and access to services
• Legal action to recover losses
• Reporting to appropriate authorities

14. Chargebacks

We encourage customers to contact us directly before initiating chargebacks. If you dispute a charge with your bank or credit card company:

• We will provide documentation to support the legitimacy of the charge
• Your account may be suspended pending resolution
• Chargeback fees may be passed on to customers in cases of illegitimate disputes
• Access to products and services will be revoked
• Future purchases may be restricted

15. Modifications to Refund Policy

Orinexis reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site with an updated "Last Updated" date. Material changes may be communicated via email to registered users. Your continued use of our services after modifications constitutes acceptance of the updated policy.

16. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Some jurisdictions provide additional consumer protections that cannot be waived by this policy. In such cases, the most protective provisions apply.

17. Currency and Exchange Rates

For international transactions:

• Refunds are issued in the original purchase currency
• Exchange rate fluctuations are not compensated
• Currency conversion fees are not refundable
• Refund amounts may differ from original charge due to exchange rate changes

18. Tax Considerations

Regarding taxes and refunds:

• Refunds include any taxes paid on the original purchase
• You are responsible for any tax implications of refunds
• Consult with a tax professional regarding specific situations
• We do not provide tax advice

19. Contact Information

20. Acknowledgment

By making a purchase through Orinexis, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that refunds are subject to the terms outlined herein and that all decisions regarding refunds are at the discretion of Orinexis.